(Guide) We’re Here to Get Your Order to You Quickly and Safely!

Do You Ship to My Country?

Yes, we ship worldwide! However, there are a few regions we’re unable to deliver to due to shipping limitations. If you’re unsure whether we ship to your address, simply email us at hello@trylalaorganics.com or message us through our social media channels, and we’ll confirm for you.

Our Shipping Methods

1. Standard Free Shipping

• Orders ship Monday through Friday during regular business hours, excluding holidays.
• Processing Time: Your order will typically ship within 2-4 business days of being placed.

2. Insured Priority Shipping

• Orders ship Monday through Friday during regular business hours, excluding holidays.
• Processing Time: Your order will typically ship within 1-2 business days of being placed.
• Includes one-time free replacement for lost or stolen packages for extra peace of mind.

Estimated Delivery Times

While we aim to deliver your package as quickly as possible, delivery times may vary based on your location, local postal services, customs processing, and external factors like weather.

 

Tracking Your Order

How Do I Get My Tracking Number?

Once your order ships, we’ll email you a tracking number. Didn’t receive it or having trouble with your tracking link? Contact us at help@trylalaorganics.com, and we’ll help you right away.

How Do I Check My Order’s Status?

You’ll receive an email with the subject line:
"A shipment from order #****** is on the way."
This email includes a link to track your package’s progress.

Why Isn’t My Tracking Moving?

Sometimes tracking updates are delayed due to:

• Processing times at postal facilities.
• Network delays with the courier.
• Customs inspections.

This is usually resolved within a few days. However, if your tracking doesn’t update for 25 days, please contact us at help@trylalaorganics.com so we can classify your package as lost in transit and assist with a replacement.

If Your Package Says Delivered, but You Haven’t Received It

Here’s what to do if your tracking shows your order as delivered, but you can’t locate it:

1. Check Around Your Property: Look in common delivery areas such as your porch, lobby, or mailroom.
2. Ask Neighbors or Building Management: Someone might have accepted the package on your behalf.
3. Wait 1-2 Days: Sometimes packages are marked delivered a little early and show up shortly after.

If your package is still missing after these steps:

• Contact your local courier office and file a claim using your tracking number.
• Once you’ve filed a claim, let us know, and we’ll assist with next steps.

For Insured Priority Shipping Customers:
If you opted for Insured Priority Shipping, we’ll cover the loss or theft of your package and promptly issue a replacement.

Important Details to Keep in Mind

Accurate Address is Key!
Please double-check your shipping address when placing your order. If it’s incorrect and your order has already shipped, we may not be able to retrieve or redirect it. Unfortunately, we cannot be held responsible for missed deliveries due to incorrect addresses.

Customs Duties and Taxes
For international orders, additional customs duties or taxes may apply depending on your country’s regulations. These fees are the customer’s responsibility and must be paid before your package can be delivered.

 

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If you have any further questions or concerns, don’t hesitate to reach out to us at hello@trylalaorganics.com