Satisfaction Guarantee

At LALA Organics, we are committed to ensuring customer satisfaction and stand by the quality of our products. Our Refund and Satisfaction Guarantee Policy is designed to provide clarity and fairness while ensuring the best experience for our customers:

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at hello@trylalaorganics.com Once the defect is confirmed, we will arrange for one of the following:

• A free replacement, or
• A full refund, credited back to your original payment method.

Please include photos or videos highlighting the damage or defect to help us process your request promptly.

Satisfaction Guarantee for Unopened Items

We accept returns for items that remain sealed and unopened within 60 days of purchase. If you purchased multiple units of the same product, unopened units are eligible for a full refund. Ensure items are in their original condition with proof of purchase included.

Dissatisfaction with a Product (Used Items)

We want you to feel confident with your purchase. That’s why every order comes with our 60-day money-back guarantee.

Here’s how it works:

• Defective items (7 days): If your product arrives defective (for example, not inflating properly), just let us know within 7 days of delivery and we’ll make it right.
• Give it a fair try (14 days): Most customers notice the real benefits after at least 14 days of consistent use. We recommend giving the product this time to do its job.
• Still not satisfied (60 days): Your comfort matters to us. Due to hygiene and safety standards, used items can’t be returned once opened but don’t worry, we’re always happy to help. If you find that the product isn’t quite right for you within 60 days of delivery, just reach out to us and we’ll do our best to find a solution that works for both sides.

Your feedback also means a lot to us. It helps us keep improving and bring you the best possible experience.

Cancellation and Amendment

To request changes to your order, please reach out to us immediately upon placing your order at hello@trylalaorganics.com. If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible.

If we can stop your order before it ships, we'll be happy to accommodate any changes you wish to make, and you'll receive a partial refund if you choose to remove an item. If we can't intercept the shipment, don't worry! You can still return the item(s) you wished to remove to us in accordance with our Returns Policy, and receive a refund for those item(s).

Return Policy

Once you have returned the item, please make sure to send us the tracking number together with the photo of the Return Merchandise Form (RMA) so that we can track the status of the returned item. After your return has been received and processed, you will receive an email confirming that your refund is being processed. Refunds are credited back to the original payment method used for your order. Please allow 7-10 business days or longer for the funds to appear in your account, depending on your bank's processing times.

Please note that customers will be responsible for paying return shipping costs if:

• The customer no longer wishes to retain the items and seeks to initiate a return. We will only accept returns for items that are sealed and unused.

If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

IMPORTANT NOTE: We cannot accept returns on sale items or gift cards.

If more than 15 business days have passed since the returned item is marked delivered, please contact us at hello@trylalaorganics.com

Replacement

At LALA Organics, we're dedicated to delivering top-notch products to our customers. However, we understand that occasionally, despite our best efforts, items may arrive damaged or with defects.

We will only send you a replacement if:

• You received a defective product/s or the product/s has been damaged during shipping.
• There is a missing item or items in your order upon receipt.

The following circumstances are not eligible for a replacement:

• Damages to the product caused by customers. It is important to note that when customers are responsible for the damage, our policy doesn't allow for any replacements.
• Discarded Units. In the event that a customer is unable to provide original or actual photos of the defective units, warranty claims will not be honored.

When contacting us, please note that it is required to provide a picture or video highlighting the defect or damage. If your order is still within the guarantee period (60 days from the delivery date), we'll promptly arrange for a free replacement to ensure your satisfaction. It's important to note that you are not required to return the defective item.

Refund Policy

The following circumstances are not eligible for a refund:

Your order does not arrive due to factors within your control such as:

• Incorrect Address: If the customer provides an incorrect or incomplete shipping address, it can lead to delays as the carrier attempts to resolve the issue.

Your order does not arrive due to factors not in our control such as:

• Weather Conditions: Natural disasters, storms, hurricanes, or other severe weather events can disrupt transportation and cause delays.
• Customs Clearance: International shipments may be delayed due to customs processing, inspections, or documentation issues.
• Carrier Issues: Problems with the shipping carrier, such as technical issues, transportation breakdowns, or operational challenges, can lead to delays.
• Public Holidays: National or regional holidays can impact shipping schedules, leading to delays in processing and delivery.
• Global Events: Events such as pandemics, strikes, or geopolitical issues can disrupt global supply chains and cause delays.
• Peak Seasons: High-demand periods, such as holiday seasons, can overload shipping systems, causing delays in processing and delivery.
• Unexpected Events: Unforeseen events like accidents, emergencies, or unexpected road closures can disrupt the transportation network and cause delays.
• Carrier Strikes: Labor strikes by employees of shipping companies can disrupt normal operations and lead to delays.

Shipping fees paid by the customer when placing the order are non-refundable. This applies to customers who no longer wish to keep the items and seek to initiate a return.

Damages to the product caused by customers. It is important to note that when customers are responsible for the damage, our policy doesn't allow for any refunds.

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message at  hello@trylalaorganics.com

NOTE: Our support team will ask for any needed documents, such as photos or videos, to properly assess any type of request.